Book Bearings
Crucial Conversations
- 272 pages · about 5 hours
- First published 2002
- 17 editions
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1 About this book
Crucial Conversations: Tools for Talking When Stakes Are High is a business self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, first published in 2002 and since revised. A crucial conversation, in their terms, is one where the stakes are high, opinions differ and emotions run strong. The book teaches a sequence of skills for such moments: staying focused on what you really want, noticing when the other person no longer feels safe, making it safe to talk, mastering the stories you tell yourself when angry or hurt, stating your view persuasively and not abrasively, and listening to the other side.
- Business & economics
- Business
- Communication
- Business communication
- Relationships
- Interpersonal communication
- Relations humaines
- Language ARTS & disciplines
2 What to expect
A practical guide to handling difficult conversations, at work or at home, when stakes are high and emotions are strong. It teaches a step-by-step set of skills, each with its own label, for staying calm, keeping the other person talking and saying what you mean. It is clear and usable, written in the manner of a corporate training course, with some jargon and repetition.
Good for readers who want: difficult conversations, communication skills at work, and step-by-step advice.
3 Similar books
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- Outliers by Malcolm Gladwell
- How to Talk to Anyone by Leil Lowndes
- Talk Like TED by Carmine Gallo
- The Wealth of Nations by Adam Smith
- Emotional Intelligence 2.0 by Travis Bradberry
- Nudge by Richard H. Thaler
- The Art of Dealing with People by Les Giblin